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ADA / Dial A Ride

Paratransit Service

Documents are available in alternative formats upon request. Call 860-346-0212 for information.

In accordance with the Americans With Disabilities Act of 1990, MAT provides paratransit (curb-to-curb) bus service to eligible individuals with disabilities that is similar to the level of service provided to individuals without disabilities who use the fixed route bus system. Service is provided Monday through Saturday. Individuals must apply and be accepted into the system.

MAT also provides curb-to-curb transportation service for Elderly, over the age of 60, for the towns of Middletown, Portland, East Hampton, Durham, and Middlefield. Dial A ride service is offered beyond ¾ mile of the fixed route.

Origin-to-destination service is available as a reasonable accommodation upon request, which may be made by calling 860-346-0212.

In order to qualify for either of these services, you must first fill out an application. You may pick up an application at our office or simply download and print the applications here ADA Application - ADA Application (Spanish) - Dial-A-Ride With Disability Aplication - Dial-A-Ride Application for Seniors. Submit the completed form by emailing it to, or sending a hard-copy to Middletown Area Transit, 340 Main Street, Middletown, CT 06457.

The fare for ADA/Dial-A-Ride service is $3.50 one-way.

Please call 860 346-0212 for more information.


Persons with disabilities are considered eligible to use paratransit services provided by the Middletown Transit District if they meet the following criteria:

* Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable to individuals with disabilities.

* Any individual with disability who wishes to travel on an accessible fixed route in which the boarding or disembarking location which the individual would use is such that the lift cannot be deployed, the lift will be damaged if it is deployed, or temporary conditions at the stop, not under the control of Middletown Transit District preclude the safe use of the stop by all passengers.

* Any individual with a disability using a common wheelchair and whose wheelchair cannot be accommodated on an existing fixed route vehicle because that vehicle's lift does not meet the standards of the ADA Accessibility Specifications for Transportation Vehicles Part 38, even if that vehicle is accessible to other individuals with disabilities and their mobility wheelchairs.

* Any individual with a disability who has a specific impairment related condition which prevents such individual from traveling to a boarding location or from a disembarking location on a fixed route system. Architectural barriers not under the control of the Middletown Transit District and environmental barriers such as distance, terrain or weather, do not, standing alone, form a basis for eligibility. The interaction of such barriers with an individual's specific impairment related condition may form a basis for eligibility if the effect is to prevent the individual from traveling to a boarding location or from a disembarking location.

PLEASE NOTE: As part of the determination for eligibility, the individual must fill out the “State of Connecticut ADA Paratransit Application Form” and then go through an interview process with Middletown Transit. This interview process is the primary vehicle for gathering the information needed to make an eligibility determination. Any questions you may have regarding this application or the interview, please call 860-346-0212.


The ADA regulations specify that one individual accompanying a person with disabilities shall be provided complementary paratransit service under the following conditions: If the paratransit eligible individual is traveling with a personal care attendant, the Middletown Transit District shall provide service to one other individual in addition to the attendant.

* If the person accompanying the eligible individual is a family member or friend and not regarded as a personal care attendant.

* Additional individuals accompanying the eligible individual shall be provided service, provided that space is available for them on the vehicle and that their transportation will not result in a denial of service to other individuals with disabilities.

* Accompanying individuals shall have the same origin and destination as the eligible individuals.


The ADA regulations require the Middletown Transit District to establish a process for determining ADA paratransit eligibility. The Middletown Transit District's process follows all requirements of the ADA regulations and includes the following conditions:

* The process shall strictly limit ADA paratransit eligibility to individuals specified as eligible.

* All information about the process, materials necessary to apply for eligibility, and notices and determinations concerning eligibility shall be made available in accessible formats, upon request.

* If, after 21 days following submission of a completed eligibility application, the Middletown Transit District's staff has not made a determination of eligibility, the applicant shall be treated as eligible and provided service until and unless the Middletown Transit District denies application.

* The Middletown Transit District's staff shall provide documentation to each eligible individual stating that he or she is "ADA Paratransit Eligible". The documentation shall include the name of the eligible person, the name of the transit provider, the telephone number of the Middletown Transit District's paratransit coordinator, an expiration date for eligibility, and any conditions or limitations on the individual's eligibility including the use of a personal care attendant.

* The Middletown Transit District's staff may require recertification of the eligibility of ADA paratransit individuals at reasonable intervals.

The eligibility is proposed to be made using an application form consisting of a number of questions to determine necessary information to render an eligibility determination. The Middletown Transit District will request that each applicant for eligibility provide information regarding the name of physician or health care professional who can certify as to the nature of the applicant's disability.


The Middletown Transit District shall establish an administrative appeal process through which individuals who are denied eligibility can obtain review of the denial. The appeal process shall be as follows:

* The Middletown Transit District shall require that all appeals to denials of eligibility be filed within 60 days of the denial to: Administrator Middletown Transit District, 340 Main Street, Middletown, Connecticut 06457.

* The appeals process shall include an opportunity for the affected individual to be heard and to present information and arguments. The Middletown Transit District's Administrator shall render a decision regarding the appeal within 30 days from submission of the appeal. The affected individual may further appeal to the Middletown Transit District Board of Directors. They Board using an independent interviewer will render their decision within 30 days regarding the appeal.

* The Middletown Transit District is required to provide paratransit service to the individual pending the determination on appeal.

* In the event of appeals for eligibility or sanctions due to missed scheduled trips, the Middletown Transit District shall render a final decision regarding the appeal within 30 days following submission of the appeal. Further appeals can be made to the Connecticut Department of Transportation, Office of Transit and Ridesharing for independent review. The decision of the Conn DOT shall be considered as final.

* In application for ADA paratransit eligibility, the Middletown Transit District may require the applicant to indicate whether or not he or she shall travel with a personal care attendant.


The Middletown Transit District is required to provide complementary paratransit service to visitors with disabilities who do not reside in the jurisdiction served by the Middletown Transit District. The following conditions shall apply to visitor eligibility.

* The Middletown Transit District shall treat as eligible any visitor who presents documentation to the effect that they are paratransit eligible under the ADA regulations. Visitors with disabilities, who do not present such documentation, may be required to present documentation if it is not apparent. The Middletown Transit District shall then provide paratransit service to the visitor and accept their certification that they are unable to use fixed route service.

* The Middletown Transit District is not required to provide service to a visitor for more than 21 days from the date of the first paratransit trip used by the visitor. The Middletown Transit District may require that such an individual, in order to receive service beyond this period, apply for eligibility under the normal certification process. District Administrative staff will make determinations of eligibility for both visitors and residents. Appeals will be addressed by the District's Board of Directors.

Once eligibility requirements have been satisfied -

Reservations can be made as early as seven days in advance of your travel date, but no later than 4:30 P.M. the day prior to your trip. The phone number for reservations is (860) 346-0212.

Hours of Operation:
Monday – Friday 6:00 AM – 10:30 PM
Saturday 8:00 AM – 5:30 PM

Reservation Hours
Mon – Fri 8:00 AM – 4: 30 PM
Sundays 8:00 AM – 4:30 PM by voicemail

Fare: $3.50 each way

For more information call the Dial-A-Ride office at 860-346-0212
or the MAT office at 860-346-0212 ext. 2

MAT ADA Rider's Guide »

MAT ADA Rider's Guide (Spanish) »

ADA No Show Policy »

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